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What is your phone number and operating hours?
You can call us at 1300 765 793 from 8:30am to 5:30pm EST Monday through Friday. You can email us info@pml.com.au at any time.
What about privacy and security?
Information we collect for order processing or from inquiries is not shared with any other company or website. Your information is only used to contact you when necessary. Credit Card information is only used to bill you for products and services ordered.
Our website uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.
Most experts consider that ordering securely on the internet is as safe or safer than giving your information over the phone or to stores. Most cards have a Zero Liability policy for internet use and limit your liability in the case of fraudulent use of your card.
Can I order 2-colour printing from you?
You can, however, to get the best value for your dollar we recommend you choose full color.
Can you print jobs that are different than the standard formats that you offer?
Yes. We can print work from many different file types but some are more efficient than others. Please call us to find out which ones work best.
Is there an extra charge for bleeds?
No. Unlike many other companies, all our prices include full bleeds free of charge.
How do I order multiple pieces?
To keep things simple, please contact our sales team to assist you with the process.
What kind of paper will my job be printed on?
You can select any type of paper, we do offer specials on certain papers where we receive volume discounts. Digital printing has specified paper types so you will need to check with our staff.
How well will my job match what I see on my monitor?
Most people are surprised at how well their job matches what they see. However, due to wide differences in monitor calibration of colour and the different technologies used, some printed colours may not exactly match the colours on your specific monitor.
Will you match a sample I print out on my own printer, or a previously printed sample?
At Print Mail Logistics, part of the way we offer fast turnaround and low pricing is by printing to a "pleasing color" standard, using standard ink densities. Therefore, there is no guarantee that your finished piece will approximate your printed sample. This is due in part to the widely varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high-resolution film-based proofs, and different than true offset lithography. Even from one commercial printing firm to another, there can be significant differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography.
If you require precise colour match, please contact us to arrange for a digital colour proof. Once you approve the additional fees (starting at $40), we will produce and send you a hard proof via overnight delivery. When you approve and return the proof, we will strive to match the colour of the proof when printing your final piece.
There are substantial additional charges for precise colour match service. Also, if you request colour correction or other changes after you see your proof, there will be a minimum of another $40+ charged for colour correction time and a new proof.
Bottom line: the final product we produce for you will most likely vary, to some degree, from the output from your inkjet or laser printer.
Is there a discount if I re-order my job?
Yes, exact reprints will not require an artwork charge. However, as the cost for additional copies is relatively low, it is significantly cheaper to print a few extra the first time.
How long does it take for me to get the proof of my job?
Once you have placed your order, you should get the proof within 3 business days after we receive your electronic files.
How long will it take to get my order?
Most jobs will be shipped within 4 business days after you approve your proof online. Delivery may take from 1 to 5 business days to get to you depending on your location.
Will I always receive exactly the quantity I order?
Most of the time, we ship you slightly more than you ordered, free of charge. On occasion, we ship slightly fewer pieces than you ordered. Printing industry trade standards allow for underages of up to 5%. If you plan to send your print order to a mailing list or need a guaranteed quantity, we recommend that you order 5% over the minimum quantity you need.
What if I want to change something on my order after I've placed it or approved the proof?
We require a "paper trail" for all changes made after your initial order is placed. Please note that some changes cannot be made after certain stages in the production process - for instance, the quantity cannot be changed once your job has been printed.
Can I send you documents created in MS Word or PowerPoint?
Absolutely! If you have created documents in Word or PowerPoint that contain photos, clip-art, or other colour images, send them in. Please note that our artwork charge is $60 per hour +GST if required.
What other file formats can I send you?
We can take any Mac or PC version of Quark, Pagemaker, InDesign, Illustrator, Photoshop, Freehand, Publisher, Word, PowerPoint, any file output as a PDF.
What types of storage media do you accept?
We can take your files on a CD, DVD or Zip disk.
What is the difference between the RGB and CMYK colour space and why does it matter?
RGB refers to the primary colours of light: Red, Green and Blue, that are used in monitors, television screens, digital cameras and scanners. CMYK refers to the primary colours of pigment: Cyan, Magenta, Yellow and Black. These are the inks used on the press in "4-colour process printing", commonly referred to as "full colour printing".
The combination of RGB light creates white, while the combination of CMYK inks creates black. Therefore, it is physically impossible for the printing press to exactly reproduce colours as we see them on our monitors.
Many programs have the capability to convert the layout/images from the RGB colour space to the CMYK colour space. We request that you convert your colours from RGB to CMYK if your tools allow you to. By doing it yourself, you have maximum control over the results. You may notice a shift in colour when converting from RGB to CMYK. If you do not like the appearance in CMYK, we recommend that you make adjustments while working in CMYK (usually lightening). Generally, you should specify CMYK colour builds that look a little lighter than you want, since the dots of ink "fatten up" on press, giving you more pigment on paper than you see on your monitor. Be especially careful to keep backgrounds light if there is black or dark colored text over it, so that the text remains readable.
How can I know what a particular CMYK colour combination will look like?
To purchase a colour guide with over 3,000 process colours with their CMYK screen percentages, please visit CreativePro at: http://www.pantone.com/products/products.asp?idSubArea=0&idArea=70
If I'm sending a Publisher file, should I compress it with "Pack and Go," or should I just send the normal *.pub file?
While we can work with either type, we prefer to get the normal, uncompressed file. Please do not use Publisher's "Pack and Go" feature. If you are sending Publisher files with linked graphics (generally NOT recommended in Publisher), please gather all the associated files into a single Zipped file, and send us that. Compressing files with Winzip or PK Zip (or StuffIt on the Mac) is also the preferred method for Quark, Pagemaker, Illustrator, InDesign or any file with linked graphics. If you are using a font that is not included with Publisher, please send it along with your Publisher file. You can either Zip them together, or upload the font as an additional file upload (or include it on cd or zip-disk if you are sending files via mail.)
How do I check for proper imposition or backup?
"Imposition" and "backup" refer to how the front of a printed piece is oriented to the back. In the case of a brochure, you normally turn it over right-to-left (like you turn the page of a book) in order to have the back side read correctly - not upside down. This seems simple, until you design a postcard where one side is layed out in landscape (horizontal) orientation, and the other side in portrait (vertical) orientation. We use our best judgement when imposing a job, so that it backs up in the most natural or normal manner. Some designs, however, contain both portrait and landscape elements on both sides and it is difficult to assess the best imposition. When reviewing your proof online, we will always post the front and the back in the orientation that they will print in relation to each other. So, if page 2 appears upside down, that is how it will be printed on the back of page 1. (Some people want it that way, so that the recipient of the piece must turn it over top-to-bottom in order to read it correctly.) Be sure to print out a copy of your online proof, and attach the two sides to each other to create a "mockup" or "dummy." This is especially important when a job will be folded.
How much bleed should I have for an envelope?
1/16 inch is the correct amount since it will wrap a little to the back of the envelope.
Do I need to impose my business cards 8-up or 10-up if they will be printed more than one to a sheet?
No, send us a single layout of your job unimposed, we will handle any imposition needed on our end.
How should I take pictures with my digital camera?
Digital cameras are wonderful tools that allow us to capture our images in many different ways. The camera is designed to actually take three pictures; one in red, one in green and the other in blue (similar to the way a projection TV works). It then combines the colours together and saves the image onto the picture card. It is very important to make sure that the camera is set to the highest quality setting possible. This means that if you can only save one image on the picture card instead of 12, 64 or 128 images, then this is good! You want to create the best quality picture that the camera can make. This will mean large file sizes and slow downloads from the camera itself, but it will get you the best possible results from your camera. Remember, images should be at 300dpi in their final size in the layout!
More often than not, we notice that images that come from digital cameras print darker than expected on the printing press. Check to see if you have a brightness option in your image editing program to lighten the entire piece. If you have the opportunity to change the colour space from RGB (red, green, blue) to the printing press colours of CMYK (cyan, magenta, yellow, black) then do so! It is always better for you to change the colour space yourself, if you can, than for us to do it. Remember, not all colours that you can see that are created by elements of light (RGB) can be created by the elements of ink (CMYK) on press. If you do not have this capability with your software, do not worry about it, we will change it for you for free! Finally, we recommend that you apply a little sharpening to the image. This will make the image a little crisper and will print better on press.
How can I tell what resolution the image from my digital camera is?
Some digital cameras will let you know what the image resolution is, while others will tell you what the pixel dimensions of your image are. If you know what the pixel dimensions of your images are either from the camera itself or through the image editing software, you can do a little math to determine the resolution and the size of the image, for clear and crisp printing.
Simply write down the pixel dimensions of your image and divide those numbers by 300 if the image does not include text and 400 if the image does include text. For example: an image without any text has a pixel dimension of 600 x 900 pixels. Once each dimension is divided by 300 the result is 2 x 3 inches. This means that you can use this image at 2 x 3 inches or smaller in your layout for quality printing results.
If your image editing software does not tell you what the pixel dimensions are, but it does tell you what the resolution is, then you know the maximum size you can use that image in your layout. We recommend that images be at 300dpi in their final size in the layout and 400dpi if the images include text. Please keep in mind that resolution and physical dimensions are in direct proportion to each other. If you have an image that is 2x2 at 300dpi and increase its size in the layout to 4x4 the new resolution is now 150dpi. So remember, when you bring an image in to your layout you can shrink it down in size (because the resolution will increase) but you will be limited as to how far you can increase it in size.
For a mail merge job, what database types can you process?
PML can process most databases.
Can I print a colour document with variable or personalised data?
Yes you can. We use colour digital printers that can insert images and fonts to personalise and tailor any document you may require.
Can you barcode postal addresses for postage discounts?
Our addressing software not only applies barcodes to correct addresses taken from databases but can also make some corrections as well to spelling, postcode and state allocation.
How many items can you mechanically insert into a standard letter envelopes?
Depending on paper thickness and the number of pages in booklets and flyers we can generally fold and insert up to eight sheets of A4 primary documents plus six DL size inserts.
Can you selectively insert promotional materials in to envelopes along with letters, accounts or invoices?
The technology PML uses for mechanical mail insertion has been designed to accommodate this requirement by way of using Optical Mark Recognitions on barcode sequencing. These marks trigger the inserting function.
Do I always have to use Australia Post to distribute my mail?
Not always, other delivery options can be used but Australia Post does have, by far, the most comprehensive network.
When is plastic wrapping of catalogues and magazines more efficient than using envelopes?
Generally, plastic wrapping is quicker and less costly than using large size envelopes and provides a strong visual impact for the recipient.
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